NDIS Participant and Staff Onboarding
LIVE. Online. Interactive training.
$129
2 hour LIVE Webinar
Upcoming Webinar Dates
Insufficient onboarding can put the lives of participants and staff at risk, in fact in can put your entire business at risk!
Effective NDIS participant and staff onboarding is about much more than completing forms. It is the foundation for safe, person-centred supports, effective risk management and quality service delivery.
This practical NDIS Participant & Staff Onboarding training shows providers and managers how to build an onboarding process that gathers the right information, explains participant rights and responsibilities, identifies risk, supports choice and control, and creates clear plans for service delivery.
The training also takes you through staff recruitment, screening, induction, training and ongoing support so you can demonstrate that workers have the knowledge, skills and information they need before providing supports.
Done well, onboarding helps providers understand the whole person — their goals, preferences, communication needs, risks and support requirements — while giving workers the information they need to provide safe, consistent and outcome-focused supports.
Participants may be asked to share deeply personal information about their disability, history, risks and support needs during onboarding. This training explores how to gather the information providers need, in a Trauma Informed manner, while maintaining dignity, trust and emotional safety — using conversation, empathy and participant-led communication rather than simply working through a checklist.
What You'll Gain.
Understanding
Best Practice
Person-Centred
Approach.
Better Outcomes.
What You'll Learn.
What You'll Receive.
What You'll Learn.
The complete participant onboarding process from referral through to implementation, monitoring and review
How to conduct effective, person-centred and trauma-informed onboarding meetings
What information and documentation participants should receive and how to explain it clearly
Participant rights, privacy, consent, complaints, incidents and conflict of interest during onboarding
How to identify participant, home, community and organisational risks
Developing comprehensive, outcome-focused Support Care Plans
Identifying preferred communication methods and developing communication plans
Matching participants with suitable workers while supporting choice and control
Service Agreements and establishing clear expectations before supports commence
Monitoring and reviewing supports, emerging risks, goals and changes in participant circumstances
Staff recruitment, screening and pre-employment due diligence
Staff induction, worker training and organisational responsibilities
Ensuring workers understand risk, incidents, complaints, privacy, the Code of Conduct and participant-specific requirements
Documentation and evidence providers should maintain to demonstrate effective onboarding
Effective participant onboarding identifies what supports are needed. Effective staff onboarding makes sure the worker understands how to deliver them safely, consistently and in line with the participant’s needs and preferences. This training shows you how to do both!.
What You'll Receive.
Certificate of Completion
Access to full webinar recording and slideshow
An extensive library of resources including:
Participant Referral form
Comprehensive Onboarding template
Onboarding Checklist
Participant Risk Assessment and Management Plan template
Home Risk Assessment template
Support Care Plan template
Emergency and Disaster Management Plan template
NDIS Practice Standards and Quality Indicators
Select your training date and enrol now
Tuesday, 25 Aug 2026, 11:00AM-1:00PM
Places Available
Online via Zoom
Wednesday, 7 Oct 2026, 11:00AM-1:00PM
Places Available
Online via Zoom
Thursday, 12 Nov 2026, 11:00AM-1:00PM
Places Available
Online via Zoom
Get the full scope of NDIS education.
Explore related DPT training webinars.
NDIS
Risk Management Masterclass
$129
2.5 hour LIVE Webinar
NDIS
Incident Management Masterclass
$99
1 hour LIVE Webinar
NDIS
Complaints & Feedback Management Masterclass
$99
1 hour LIVE Webinar
NDIS
Trauma Informed Care
$99
1.5 hour LIVE Webinar
NDIS Education That Comes Highly Recommended.
Just a Few of Sonia's Many Testimonials
"Sonia is amazing and well explained the onboarding process for the participants, it is great to have a checklist. She answered all the questions at the end of the session."
- Jagroop K.
"Amazing training and easy to follow! Highly recommend this course. I gained some much from doing this course."
-Melissa H.
"I've done Participant and Staff On boarding and Support Coordination training and have to say how comprehensive this training was! Can't recommend Sonia enough - what a great facilitator."
- Joanne O.
Continuous Improvement. Professional Development
NDIS Training Webinars, On-Demand Courses, and Resources
We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
Copyright 2020 | Disability Provider Training | Terms & Conditions | Privacy Policy