
Effective onboarding is the foundation of safe, person-centred and compliant service delivery. Learn how to onboard Participants and workers thoroughly, gather the right information, identify risk, develop support plans, complete staff induction and ensure workers understand how to deliver supports safely and consistently.

Learn how to identify, assess, manage and review risks across participant supports, workers and business operations. This practical masterclass shows you how to implement effective controls, document decisions and embed risk management into everyday practice.

Are your staff recording all near misses and all incidents, and do they all have some form of investigation? Ensure you are compliant and have best practices in place by completing this step-by-step staff and management training in compliance and practical implementation, including incident response, investigation, outcomes, and actions.

Learn how to build accessible, responsive complaints and feedback systems that support Participant voice, identify risk and drive service improvement. This practical training covers complaint handling, documentation, worker responsibilities and continuous improvement.

Understand what NDIS auditors are looking for and how to demonstrate that your systems are genuinely implemented in practice. Learn about Verification and Certification audits, evidence requirements, participant and worker files, documentation and the questions auditors may ask Participants, staff and management.

Turn the NDIS Practice Standards and Quality Indicators into practical everyday systems. Learn what providers need to implement, document and evidence - covering every Quality Indicator from the Core Module, including how to prepare for registration self-assessment and audit requirements.

Practical training for Supported Independent Living providers on implementing and evidencing the SIL Practice Standards. Learn how to strengthen supported decision-making, safeguarding, participant choice and worker practice, while ensuring decisions, supports and outcomes are clearly documented and evidenced in everyday service delivery.

Comprehensive training covering A-Z of the role – learn the fundamentals of Support Coordination and gain practical know-how to best support your participants.

In-depth training on plan variations, COC and plan reassessments, FCAs, navigating industry changes, and understanding and challenging the system.

35% of NDIS participants have a primary diagnosis of Autism – Ensure your staff have the training to provide person-centred care, the knowledge to keep them and Participants safe and reduce the possibilities of incidents and behaviours of concern.

Practical training that helps workers understand the impact of trauma and provide safer, more supportive care. Explore emotional safety, communication, behaviour, triggers, de-escalation, choice, control and trauma-informed strategies that can be applied in everyday support.
"Facilitator (Sonia) was professional yet friendly and extremely knowledgeable. Sound examples were shared throughout, and questions were answered thoroughly. Subject matter was well tailored and flowed. Presentation of material was well done, and resources supplied were exceptional. Overall, would recommend this training, which was exceptionally well presented."
- Marie H.

"Hi, I have attended 3 of your Masterclasses Risk Assessment, Incident Management and Onboarding, these have been amazing and have cleared up so many questions and provided great information, it is wonderful to have the templates and to be able to go back and watch the again."
- Julie H.

"Sonia is knowledgeable, professional, friendly and has a great understanding of the NDIS and other relevant legislation. I had the pleasure to speak with Sonia prior to the training to ensure this was the right course for me, I am glad I took this course with Sonia. She taught me a lot of useful and updated information especially around support coordination."
- Selenda G.


Continuous Improvement. Professional Development
We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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