NDIS Complaints & Feedback Management Masterclass
On-Demand Training.
$99
6 short, concise Self-Paced Modules
Preventing NDIS Safeguard Commission investigations and mitigating risk.
Regularly gathering both formal and informal feedback is crucial for managing risks to your participants, staff, and business. Ensure you're fully aware of what's happening in your service delivery and encourage participants and their families to actively engage in improving your organisation. Having an accessible and responsive Complaints process mitigates the chance of a NDIS Safeguards Investigation, potential re-Audit and ensures your Participants feel valued, and respected. Failure in Feedback Management or Complaints Management puts your entire business at risk.
What You'll Gain.
Comprehensive
Understanding
Improved
Practices
Respect
Better Results
What You'll Learn.
What You'll Learn.
Why Feedback is the best Risk Management you can do for your business
The importance of having multiple ways for your Participants to give feedback or make a Complaint, in their preferred method of communication.
Correct documentation to meet all relating Quality Indicators
Correct processes and best practice in Feedback and Complaints Management
How these processes relate to other areas of compliance requirements
How to improve service quality & staff performance through structured feedback
Build trust & transparency with Participants by handling complaints effectively and implementing meaningful resolutions
How to ensure your staff have the training to stay compliant with NDIS Code of Conduct and the NDIS Practice Standards and Quality Indicators
What You'll Receive.
What You'll Receive.
6 modules, each with individual training video completion time around 1 hr.
Certificate of Completion
Ongoing access to course material
An extensive library of resources including:
Custom Participant Feedback form
Custom Participant Complaint form
Custom Complaint process checklist
Complaint register
Self-Paced Training Modules.
Module 1.
Compliance requirements - Outcome and Quality Indicators from the NDIS Practice Standards. Onboarding requirements to meet Quality Indicators and your Complaints Management and Resolution system.
Module 2.
Feedback Management - best practice in obtaining formal and informal feedback and completing Feedback forms
Module 3.
Complaints Management - best practice, receiving Complaints and accessibility for participants in their preferred communication method
Module 4.
Investigating and resolving complaints, incl the importance of involving Participants in the process
Module 5.
Completing Complaint forms and complaint process checklist.
Module 6.
Ensuring your staff have the correct training to meet compliance requirements and to keep your organisation protected.
Get the full scope of NDIS education.
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We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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