NDIS Participant and Staff Onboarding
On-Demand Training.
$129
8 Self-Paced Modules
Insufficient onboarding can put the lives of participants and staff at risk, in fact in can put your entire business at risk!
Effective NDIS participant and staff onboarding is about much more than completing forms. It is the foundation for safe, person-centred supports, effective risk management and quality service delivery.
This practical NDIS Participant & Staff Onboarding training shows providers and managers how to build an onboarding process that gathers the right information, explains participant rights and responsibilities, identifies risk, supports choice and control, and creates clear plans for service delivery.
The training also takes you through staff recruitment, screening, induction, training and ongoing support so you can demonstrate that workers have the knowledge, skills and information they need before providing supports.
Done well, onboarding helps providers understand the whole person — their goals, preferences, communication needs, risks and support requirements — while giving workers the information they need to provide safe, consistent and outcome-focused supports.
Participants may be asked to share deeply personal information about their disability, history, risks and support needs during onboarding. This training explores how to gather the information providers need, in a Trauma Informed manner, while maintaining dignity, trust and emotional safety — using conversation, empathy and participant-led communication rather than simply working through a checklist.
What You'll Gain.
Greater
Understanding
Best Practice
Person-Centred
Approach
Better Outcomes
What You'll Learn.
What You'll Learn.
The complete participant onboarding process from referral through to implementation, monitoring and review
How to conduct effective, person-centred and trauma-informed onboarding meeting
What information and documentation participants should receive and how to explain it clearly - Auditors will be asking them!
Participant rights, privacy, consent, complaints, incidents and conflict of interest during onboarding
How to identify participant, home, community and organisational risks
Developing comprehensive, outcome-focused Support Care Plans
Identifying preferred communication methods and developing communication plans
Matching participants with suitable workers while supporting choice and control
Service Agreements and establishing clear expectations before supports commence
Monitoring and reviewing supports, emerging risks, goals and changes in participant circumstances
Staff recruitment, screening and pre-employment due diligence
Staff induction, worker training and organisational responsibilities
Ensuring workers understand risk, incidents, complaints, privacy, the Code of Conduct and participant-specific requirements
Documentation and evidence providers should maintain to demonstrate effective onboarding
Effective participant onboarding identifies what supports are needed. Effective staff onboarding makes sure the worker understands how to deliver them safely, consistently and in line with the participant’s needs and preferences. This training shows you how to do both!.
What You'll Receive.
What You'll Receive.
8 modules, each with individual training video, completion time around 2 hrs
Certificate of Completion
Ongoing access to course material
An extensive library of resources including:
Participant referral form
Comprehensive Onboarding template
Onboarding Checklist
Participant Risk Assessment and Management Plan template
Home Risk Assessment template
Support Care Plan template
Emergency and Disaster Management Plan template
NDIS Practice Standards and Quality Indicators
Self-Paced Training Modules.
Module 1.
Compliance requirements - Outcome and Quality Indicators from the NDIS Practice Standards
Module 2.
Trauma Informed practice - Onboarding process, request for service/Participant referral
Module 3.
Conducting the Onboarding meeting - utilising our custom template to ensure you ask the right questions to get the required information. What documents you need to obtain and what documentation you need to give.
Module 4.
Completing Participant Risk Assessment and Management Plan, completing Home Risk Assessments
Module 5.
Combining all information to complete support care plan. Matching staff and Participants.
Module 6.
Service agreements, communication and collaboration and service implementation.
Module 7.
Staff Onboarding - compliance requirements and best practice.
Module 8.
Staff induction and training
Get the full scope of NDIS education.
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We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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