NDIS Complaints & Feedback Management Masterclass
LIVE. Online. Interactive training.
$99
1 hour LIVE Webinar
Upcoming Webinar Dates
Empowering Voices, Strengthening Services: Feedback and Complaint Management That Works.
Regularly gathering both formal and informal feedback is crucial for managing risks to your participants, staff, and business. Ensure you're fully aware of what's happening in your service delivery and encourage participants and their families to actively engage in improving your organisation.
Having an accessible and responsive Complaints process mitigates the chance of a NDIS Safeguards Investigation, potential re-Audit and ensures your Participants feel valued, and respected. Failure in Feedback Management or Complaints Management puts your entire business at risk.
What You'll Gain.
Comprehensive
Understanding
Improved
Practices
Respect
Better Results
What You'll Learn.
What You'll Receive.
What You'll Learn.
Why Feedback is the best Risk Management you can do for your business
The importance of having multiple ways for your Participants to give feedback or make a Complaint, in their preferred method of communication.
Correct documentation to meet all relating Quality Indicators
Correct processes and best practice in Feedback and Complaints Management
How these processes relate to other areas of compliance requirements
How to improve service quality & staff performance through structured feedback
Build trust & transparency with Participants by handling complaints effectively
How to ensure your staff have the training to stay compliant with NDIS Code of Conduct and the NDIS Practice Standards and Quality Indicators
What You'll Receive.
Certificate of Completion
Access to full webinar recording and slideshow
An extensive library of resources including:
Custom Participant Feedback form
Custom Participant Complaint form
Custom Complaint process checklist
Complaint register
Select a Date and Book Now.
Select a Date and Book Now.
Get the full scope of NDIS education.
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NDIS Education That Comes Highly Recommended.
Just a Few of Sonia's Many Testimonials
"Enjoyed the training - a lot of information given in the time allocated. Would look at doing some more training modules."
- Lynette W.
"The workshop was great and the course materials are excellent - really valuable information. Many thanks for a great course."
- Kim S.
"I enjoyed the session, got a lot of information from it also the forms and information sent is much appreciated, I feel that we will be doing a lot more work for each of our clients eg different."
- Sally T.
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We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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