NDIS Complaints & Feedback Management Masterclass
LIVE. Online. Interactive training.
$99
1 hour LIVE Webinar
Upcoming Webinar Dates
Empowering Voices, Strengthening Services: Feedback and Complaint Management That Works.
Effective NDIS complaints and feedback management is about more than having a complaints policy. Providers need accessible, responsive systems that encourage participants and families to speak up, raise concerns and provide feedback in ways that work for them.
This NDIS Complaints & Feedback Management Masterclass shows providers, managers and workers how to receive, record, respond to and review complaints and feedback in line with the NDIS Practice Standards, Code of Conduct and Quality Indicators. You’ll learn how to use complaints and feedback as valuable information to identify risks, improve service delivery, strengthen participant trust and support continuous improvement across your organisation.
What You'll Gain.
Comprehensive
Understanding
Improved
Practices
Respect
Better Results
What You'll Learn.
What You'll Receive.
What You'll Learn.
Why complaints and feedback are important risk-management tools
How to provide multiple accessible ways for participants to give feedback or make a complaint including supporting participants to communicate in their preferred method
Documentation and evidence required under the relevant Quality Indicators
Best-practice complaints and feedback management processes
How complaints and feedback connect with risk, incidents and continuous improvement
Using feedback to improve service quality and worker performance
Building trust and transparency through respectful complaint handling
Worker responsibilities and required training under the NDIS Code of Conduct and Practice Standards
What You'll Receive.
Certificate of Completion
Access to full webinar recording and slideshow
An extensive library of resources including:
Custom Participant Feedback form
Custom Participant Complaint form
Custom Complaint process checklist
Complaint register
Select your training date and enrol now
Monday, 31st August 11am - 12pm
Places Available
Online via Zoom
Monday, 14 Sep 2026, 1:00PM-2:00PM
Places Available
Online via Zoom
Wednesday, 21 Oct 2026, 11:00AM-12:00PM
Places Available
Online via Zoom
Get the full scope of NDIS education.
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NDIS Education That Comes Highly Recommended.
Just a Few of Sonia's Many Testimonials
"Enjoyed the training - a lot of information given in the time allocated. Would look at doing some more training modules."
- Lynette W.
"The workshop was great and the course materials are excellent - really valuable information. Many thanks for a great course."
- Kim S.
"I enjoyed the session, got a lot of information from it also the forms and information sent is much appreciated, I feel that we will be doing a lot more work for each of our clients eg different."
- Sally T.
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We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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