Understanding
Approach
Active Listening – Cultivating full attention and attentive body language to build client trust
Empathy – Demonstrating understanding and emotional attunement through reflective responses.
Open and Closed Questions – Learning when and how to use each to explore issues effectively
Paraphrasing – Restating content in the client’s words to show understanding and check accuracy
Summarising – Pulling together key themes to support clarity and direction.
Reflection of Feeling – Identifying and articulating the client’s emotions to deepen the conversation.
Clarification – Helping clients get specific and clear about their thoughts and experiences.
Ethical Awareness – Applying microskills with sensitivity to boundaries, diversity, and client safety.
14 modules, each with individual training video, completion time around 2 hrs.
Certificate of Completion
Ongoing access to course material
Continuous Improvement. Professional Development
We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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