NDIS Incident Management Masterclass
LIVE. Online. Interactive training.
$99
1 hour LIVE Webinar
Upcoming Webinar Dates
NDIS Incident Management Training that goes beyond simply completing an incident form
Effective NDIS incident management is essential for participant safety, worker accountability and provider compliance. It means knowing how to respond when something goes wrong, what needs to be recorded and reported, how to investigate contributing factors, and what needs to change afterwards. This practical masterclass shows providers, managers and workers how to recognise, record, respond to, investigate and review incidents in line with the NDIS Practice Standards and Reportable Incidents requirements. It also looks at how incident management connects with risk, worker training, participant safety and continuous improvement.
What You'll Gain.
Comprehensive
Understanding
Clarity
Risk Mitigation
Improved Outcomes
What You'll Learn.
What You'll Receive.
What You'll Learn.
NDIS Practice Standards requirements for incident management
The end-to-end incident management process
Documentation and evidence required to demonstrate effective incident management
Comprehensive understanding of what Incidents need to be recorded and reported
In-depth knowledge of all types of Reportable Incidents incl unauthorised restricted practices
The practical incident response process from immediate safety through to resolution
Trauma-informed and person-centred responses
The importance of Participant involvement and communication throughout the process
How to investigate incidents fairly, objectively and with appropriate evidence
How to identify contributing factors and consider whether an incident could have been prevented
How to turn investigation findings into corrective action and continuous improvement
Worker responsibilities and training for recognising, reporting and escalating incidents
Incident management does not end when the incident form is completed. Effective incident management asks: What happened? Why did it happen? Could it have been prevented? And what needs to change? The training shows you how to use incidents to strengthen risk management, worker practice and participant safeguards.
What You'll Receive.
Certificate of Completion
Access to full webinar recording and slideshow
An extensive library of resources including:
Custom Incident Report and investigation template
Injury report form
Incident Register
NDIS Incident Reporting Factsheet
NDIS Reportable Incidents - full guidelines
Select your training date and enrol now
Thursday, 20 Aug 2026, 11:00AM-12:00PM
Places Available
Online via Zoom
Monday, 14 Sep 2026, 11:00AM-12:00PM
Places Available
Online via Zoom
Wednesday, 21 Oct 2026, 1:00PM-2:00PM
Places Available
Online via Zoom
Select a Date and Book Now.
Get the full scope of NDIS education.
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NDIS Education That Comes Highly Recommended.
Just a Few of Sonia's Many Testimonials
"Incident management is critically important to every person working in this industry and this course lays out the requirements of the NDIS in a strait forward manner with resources to download and refer to at any time. Thank you, Sonia and Disability Provider Training. I'll be back for more training in the future."
- John M.
"Very precise to the expected points and very instructive. I am happy with the resources provided."
- Robert S.
"Thank you for the training on NDIS reportable incidents. You made a tricky topic easy to understand, and the real-world examples were particularly helpful. Your clear explanations and engaging approach made the session invaluable. I feel much more prepared moving forward—thanks again!"
- Julie J.
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NDIS Training Webinars, On-Demand Courses, and Resources
We are dedicated to delivering ongoing education and information to our expanding network of NDIS industry professionals, with a strong focus on fostering continuous improvement across the sector. Our aim is to contribute to the development of a more informed, capable, and empowered disability workforce.
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