Phone 0431 296 383
Mastering
NDIS Complaints & Feedback Management
Regularly gathering both formal and informal feedback is crucial for managing risks to your participants, staff, and business. Ensure you're fully aware of what's happening in your service delivery and encourage participants and their families to actively engage in improving your organisation. A clear understanding of compliance requirements and best practices in your Complaints Management process will equip your staff with the training and knowledge needed to effectively address and resolve complaints. Correct management of feedback and complaints significantly reduces the likelihood of a Safeguards Investigation.
🚨It’s not just about having a policy—it’s about how you implement it!
What You’ll Learn:
Providing Participants with the right documents & forms during onboarding.
Implementing a clear & effective Complaints Management System, tailored to the Participants preferred method of communication.
Creating a user-friendly Feedback System, covering the vital areas of service delivery and compliance for accurate insights & improvement.
Well-managed feedback and complaints processes empowers Participants, strengthens trust, and helps you identify areas for growth.
When done right, it enhances service quality, protects your organisation, and ensures staff accountability.
Why This Training is Essential?
Meet NDIS compliance & Continuous Quality Improvement standards
Build trust & transparency with Participants by handling complaints effectively
Improve service quality & staff performance through structured feedback
Learn how to investigate & resolve complaints with a Trauma-Informed approach
What You’ll Receive After Training:
🎓 Certificate of Completion
Recognise your new expertise and upload to your staff training/continuous improvement register.
📹 Zoom Webinar Recording
Watch again anytime!
📑 Training Slideshow
Key takeaways at your fingertips
📄 Feedback and Complaint Form
Gather insights, manage risks, and ensure compliance effectively.
📂 Complaints Process Checklist
Ensure compliance and effective resolution of participant concerns.
TESTIMONIALS
What others are saying
"Enjoyed the training - a lot of information given in the time allocated. Would look at doing some more training modules."
- Lynette W.
"The workshop was great and the course materials are excellent - really valuable information. Many thanks for a great course."
- Kim S.
"I enjoyed the session, got a lot of information from it also the forms and information sent is much appreciated, I feel that we will be doing a lot more work for each of our clients eg different."
- Sally T.
Can’t attend live?
No Worries!
Our exclusive 1 hr webinar will be hosted online via Zoom and recorded so that all registered attendees can access the training for up to 30 days after the event.
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